Portal Terms of use

These Terms of use are for Advisers only. If you are a Customer, please read the Customer Terms of use.

Please read through the following Terms and conditions of use (‘Terms’) as, by using this Website, you agree to be bound by them. These Terms may be varied from time to time as set out below.

References on this Website to ‘Friends Provident International’, ‘us’ and ‘we’ means references to Friends Provident International Limited or its successor in title.

If you are accessing this Website from outside the UK or Isle of Man, local legislation may not permit us to provide our products in your own country. We will be pleased to confirm the position to you, upon request.


'You' is used throughout these Terms to refer to you or anybody using this Website or Services , its electronic content, including accessing on-line application for financial products and other services and features.

'Content' means certain material and information available on this Website and made available to you.

'Services' means the services, where made available to you, on this Website that allow you to electronically interact with this Website and other Friends Provident International websites and services.

'Website' means the website located at portal.fpinternational.com


The Services provided through this Website are owned and operated by Friends Provident International. The Services provide you with access to client information and limited servicing functionality (the level of access being communicated to you separately by us) via an online service to our computer systems. The functionality available through the Services is there for convenience only and we make no warranties as to its quality or fitness for purpose. As a user with us your relationship, in certain circumstances, may, also be governed by other agreements including our standard Terms of Business Agreement for intermediaries. You acknowledge and understand that the information and functionality available to you is subject to express restrictions set out below as there are a number of laws and regulations imposed on the distribution of the information access to which is provided by these Services and the countries to which such information can be directed. It is your responsibility to be aware of and to observe all applicable laws and regulations of any relevant jurisdiction.

Friends Provident International does not seek to exclude or limit any liability it may have under the UK Financial Services and Markets Act 2000, the Isle of Man Insurance Act 2008 or the rules of its regulators.

You promise to repay to us or reimburse us in respect of all losses, damages, liabilities, actions, proceedings, claims, costs and expenses which we incur and are brought against us by any persons as a result of your negligence and/or breach of these Terms.

Your username and password

Your username is to be used as an identification code in conjunction with your password to enable you to access the Services. You are responsible for keeping the password confidential, and for any and all acts or omissions that occur using your username and password.

You must not do any of the following:

  • let any other person (including multiple users on a network) access the Services using your username and password;
  • fail to notify us immediately of any unauthorised use of your username and password, online Services account or any other breach of security;
  • attempt to gain unauthorised access to the Services, other online Services accounts or computer systems or networks connected to the Services; or
  • assign or transfer these Terms in any way.

Services changes

We can make changes to the information, products and services contained in the Services at any time. If you fail to comply with any of these terms we can discontinue the Services.

Privacy and cookies

For information about Privacy, data security and cookies please see the Friends Provident International Privacy and cookies policies.

Governing Law

These Terms and the use by you of the Services are governed by English Law. By accessing the Services you agree to submit to the exclusive jurisdiction of the English Courts in relation to any claim or dispute arising out of your use of the Services.