Contact us

Manage your policy online

You can get many of the answers you need at the click of a mouse, whenever it suits you. By logging in to your online account, you can:

  • View online valuations
  • View recent transactions
  • Contact us securely via Secure Mailbox
  • Check your fund choices or asset holdings
  • Switch the funds you are invested in
  • Redirect future premiums to different fund choices.

Login now!

If you do not yet have an online account, simply click here to register. If you are having trouble registering or logging in to your online account, contact our Online Services Team:

Find documents and forms

You can download many of the forms and documents you need in the Document Library on our website.

Contact our Customer Services team

For general queries about your policy, our Customer Services team in the Isle of Man will be delighted to help you:

  • Login to your Portal account and contact us through Secure Mailbox
  • email us at rowservicing@fpiom.com 
  • Call us on +44 1624 821 212, selecting the appropriate option.
  • Write to us at Friends Provident International Limited, Royal Court, Castletown, Isle of Man, British Isles, IM9 1RA.

Complaints

We aim to provide a professional and comprehensive service to all of our customers. However, there may be occasions where you are unhappy with our service. Our complaints procedure shows how we will go about providing a resolution to a complaint.

Regional offices

To contact our other regional offices, please visit the appropriate website:

United Arab Emirates
Hong Kong
Singapore