Portal Service restored

We are pleased to tell you that our Portal Online Services have now been restored.

When you come to log-in, you will be prompted to change your password. There are videos and PDF guides below (for clients and for advisers) to guide you through the process.

Once you are logged in, you will have access to all the information and services you had previously - apart from the switching and re-direction functionality. Unfortunately these services will not be available immediately, although we do expect them to be restored shortly. In the meantime, there will be a temporary workaround clearly displayed on Portal.

Access to Portal was temporarily suspended while we carried out an extensive system migration. We appreciate the temporary suspension has caused you and your customers considerable inconvenience and we would like to apologise for that and to thank you for your patience.


Password reset guide for Clients (PDF)


Password reset guide for Advisers (PDF)

Please note that as a result of the system migration some of the data may look different to what you are used to seeing.

If you have any queries please email us at customerservices@fpiom.com, for password queries email us at fpi.extranet@fpinternational.com or call us:

Isle of Man: +44 1624 821 212

Hong Kong: +852 3550 6188

Singapore: +65 6320 7399

UAE: +971 4436 2800